Acumen Fieldwork, along with the other parts of the Fuller Research Group, love to give our team the opportunity to continuously develop, both in their roles and personally, so we thought what better way to do this than over a delicious lunch!
At the beginning of the year we introduced our series of Lunch and Learn sessions, aptly named Food For Thought. The object of these sessions is to share knowledge between teams , help people develop new skills, and work on their personal growth. It also gives those leading the sessions a chance to work on their public speaking skills in a relaxed, friendly environment.
Here are the sessions we’ve enjoyed so far:
Becki & Maria discussed Time Management in their Food For Thought session – a great insight into the way we prioritise our workload, sharing top tips and reflecting on how best we could utilise our time, both in and out of work.
Cassie, Senior Quant Fieldwork manager gave us an insight into her busy department which to outsiders can sometimes just seem a hive of data tables, packs and interviewers! Attendees came away with a deeper understanding of the challenges of running a Quant project, things to be cautious of, and tips for ensuring success on every project.
Katie Bancroft from Talent Inspire lead an Introduction to Mental Health session. She helped us to understand more about mental health related issues, become more aware of the affect that our lifestyle can have on our own mental health and gave us some tools to use should we ever struggle with our wellbeing ????♀️
Two of our Qual Fieldwork Managers, Leanne and Abi, took us through all the twists and turns of a day in the life of a Quallie! Members of other departments found their session really useful and said that it helped them to better understand how fieldwork managers navigate their way between clients and recruiters – achieving the ultimate end goal of successful research sessions
As a company all of our departments work closely together, but it’s always good to get some insider knowledge from the different areas of the business and share our knowledge. Upcoming Lunch and Learn sessions include a deeper look at Recruitment, Burnout and the niche that is Healthcare Research. Stay tuned for more of our Food For Thought write ups. ????
Have you seen the latest addition to the Acumen team?
Acumen have always been known as one of the busiest fieldwork teams in the market industry, working on projects across all methodologies, industries and regions, so it only seemed fitting to embrace our reputation and adopt one of the Bees from the We Love MCR campaign that transformed the city with a walking art trail of individually designed Bee sculptures.
For those of you who might not be familiar with the significance of the Bee, it has a long and rich history within the culture of the city. It is one of the best-known symbols of city, having first been used as a motif during the Industrial Revolution to show Manchester’s spirit of enterprise and its place as a hive of industry.
Since then it’s been an intrinsic part of Manchester’s identity but gained wider prominence following the Manchester Arena bombing in 2017, when it became synonymous with the city’s sense of solidarity and defiance in the wake of terrorism.
In 2018 Manchester came together to create Bee in the City – a mass public art event which saw community groups and artists designing their own bees that formed a stunning walking art trail throughout the city.
The bees from the trail were later auctioned off for the We Love MCR charity, raising over £1.1 million for good causes, community groups and young people throughout the Manchester area.
Following the auction of the Bees from the walking art trail we were delighted to hear that we’d been successful in getting one of the smaller, plain, bee sculptures, which had been made as part of a limited collection.
We used the canvas of the sculpture to emulate the ethos of the bee – representing the spirit of enterprise, industry and cooperation – with artwork inspired by Acumen and the other businesses that complement Acumen.
It now sits in the reception of our building, proudly greeting all who come through our doors at Canal Street in Manchester and we’re delighted that we can share this; our small tribute, to the city we call our home.
It’s that time again – the MRS Conference is back and Acumen are pleased to announce that we’re continuing our long-term partnership with the conference as the official Champagne Bar sponsor.
IMPACT brings together the latest innovations from the market research industry with papers and presentations from industry leaders along with case studies on cutting edge research projects. In addition to this there are a number of unmissable keynote speeches at this year’s conference from Bruce Daisley, VP EMEA at Twitter; Reverand Richard Coles, cleric and former Communard; RT Hon Nicky Morgan MP and a Keynote interview with Victoria Coren Mitchell.
Throughout the conference Acumen will be speaking to delegates from across the research industry in the designated networking area and will be providing a Champagne reception on Wednesday 13th of March from 4pm. Representing the Acumen team will be Julie Fuller, founder of Acumen; Becki Pickering, Fieldwork Director; along with Gemma Shevlin and Sam Garlick from our qualitative team.
We also have a very special surprise which will be revealed at the conference. Be sure to come and say hello and get yourself a glass of fizz to see what we’ve got in store.
If you’d like to know more about our services or how we can help on any research brief – qualitative, quantitative or for healthcare specific research – then feel free to drop an email to becki.pickering@acumenfieldwork.com
In just a few weeks some of the team from Acumen heading out to Sierra Leone to join the Teams4U, a charitable organisation that runs various initiatives around the world.
The team, led by Acumen founder Julie Fuller, will be working with Teams4U on their Develop with Dignity programme which seeks work with young girls and boys to assist them with simple interventions that will enable them to stay in school and continue with their education. Joining Julie will be Lizzie Coultas, Head of Healthcare, and Jade Bailey who’s one of the Senior Project Coordinators in Research Opinions – Acumen’s in-house recruitment team.
Part of the work that they will be doing in Sierra Leone will be providing girls with access to basic sanitary products which will enable them to continue with their education. Currently it’s estimated that on average girls lose up to 3 days per month due to menstruation due to a lack of access and the affordability of sanitary products.
The programme will also be working with boys to help support them by staying in school in a country which often sees children leaving education to find employment as a means of better supporting their families.
If you would like to contribute to the important work that Teams4U are doing in Sierra Leone then you can donate via our Just Giving page at https://www.justgiving.com/fundraising/julie-fullersierraleone2019
Or if you would like to donate to support Lizzie and Jade and their fundraising head over to https://www.gofundme.com/fuller-research-sierra-leone-trip/
Alternatively if you have items that you would like to donate, such as basic school supplies or other smaller items, please contact hannah.o.donoghue@fullerresearchgroup.com
Acumen have been shortlisted in the Best Innovation category at the 2018 MRS Awards.
The prestigious award will be judged in front of a “Dragon’s Den” style panel before the awards are announced at the MRS Awards Ceremony on Monday 3rd of December.
Acumen have been shortlisted for the groundbreaking work they did on the joint BBC & BT project for a new prototype technology that they have been developing in partnership. The research that Acumen conducted was instrumental in assisting the development teams in the new features and services of their prototype, before taking it to the next phase of development and trials.
Speaking of the work with Acumen, Doug Williams, Project Director at BT Sport, said:
“Acumen played a critical role in allowing us to assess the features and interaction design in our prototype service and worked with us to ensure their market researchers could support our evaluators in what was, at the time of the test, a very technical set up. Following the trials that Acumen conducted, Jamie Hindhaugh, the COO of BT Sport is now publicly promoting our prototype as ‘the next big initiative’ that will help in BT’s quest to allow their viewers to get to the heart of sport.”
Winners will be announced on the 3rd of December – everyone at Acumen will be keeping everything crossed until then!
For the third year running Acumen have successfully completed their audit for the ISO20252 accreditation in market research with zero discrepancies.
After a two-day process where external auditors came into the company and scrutinised the processes of our qualitative market research team, plus quantitative and healthcare teams they found us to be fully compliant with the quality control measures implemented as part of the standard.
Leading Acumen in this is Wendy Durn who, as our Head of Compliance, has overseen the creation and implementation of the ISO20252 standard within the business, in addition to the new requirements of GDPR.
Acumen received particular praise for the work we have done with regards to GDPR in addition to noting the steady growth of the business and the continually high levels of satisfaction amongst Acumen’s clients.
To achieve the ISO20252 standard in market research is an achievement that everyone at Acumen is rightfully proud of – but to do it without having any discrepancies for the third year in a row is a remarkable achievement and one which we will all be celebrating.
If you’d like to know more about how our quality standards can add value to your research contact costings@acumenfieldwork.com
We’re thrilled to announce that Acumen have been named as the winners in the Best Data Collection (Face to Face) category at this year’s MRS Operations Awards.
Acumen were given the award for our truly innovative approaches to collecting data with the judges stating that:
Acumen clearly demonstrated how their face-to-face team delivered genuinely inventive data collection within hard to reach audiences in the last 12 months. Two case studies involving creative interviewing methods backed up their submission and the quality of their fieldwork and client servicing was strongly reinforced by glowing testimonials. A worthy winner for 2018.
Acumen had previously been named as finalists in this category in 2017 but it wasn’t until this year that we were able to pick up the trophy for the work we’d done in 2018 and we couldn’t be happier.
If you’d like to speak to our award winning team about how we can help with your research, whether qualitative or quantitative, then please contact our Fieldwork Director, Becki Pickering, who’ll be more than happy to discuss your research needs.
Tell me if this sounds familiar. After a long day at the office – probably poring over the findings of a complex and detailed piece of research you’ve spent weeks working on – you find yourself at home trying to unwind. If you’re like me then unwinding usually involves scouring through the TV channels – hopping left and right – in the search for something that fits that happy balance of vaguely interesting but not deeply engaging – just enough so you can switch yourself off.
The other night however, as I was bouncing from one station to the other, something caught my attention. It wasn’t the latest happenings in a reality show or even the latest ‘must-watch’ that’s been buzzing around the office; it was, quite simply, an advert. Usually I wouldn’t pay much attention but due to the lack of anything else to focus on my brain was piqued by something they were saying.
The advert in question was for a well-known optician who were promoting a pair of glasses with a special optical lens to combat the glare of traffic lights when driving at night. But what caught my attention wasn’t the product itself, it was the messaging that came with it – messaging in the form of a number of research statistics supporting the value of the new lenses.
“Based on a consumer survey conducted with 105 existing lens wearers, 85% agreed they felt less concerned about headlight glare when driving at night with our lenses.”
“LENSES FOR EVERYDAY USE AND SAFER DRIVING*”
*Based on a wearer trial with 100 participants conducted by Aston University. 67% agreed or strongly agreed they would recommend these lenses for everyday use.
Now while I don’t doubt the voracity of the research, my experience of conducting research gave me a bit of insight which allowed me to question some of the things around these claims.
The first issue is around the size of the sample. While research can be reasonably conducted with smaller samples the results, and any statements of fact pulled from them, should always be shown in conjunction with the representative quota of the sample. Here we see that they’ve taken the results from existing users of the glasses which slightly skews the perspective of the research. Would non-users have so strongly advocated for this product in a similar trial?
These sorts of quasi-research findings are nothing new in advertising. You can find similar ‘studies’ propping up the marketing straplines on a number of products, from shampoo to skincare regimes, toothpaste and even sports and nutrition drinks. All of them exhibit the same sort of skewed representation to support whatever angle they’re trying to pursue. And I’m not saying that market research has no place in advertising; it’s just that the misleading and questionable positioning of these studies represents a wider malaise about market research in general.
It’s probably not hard for anyone in our industry to cast their minds back over the past two years and recall the scorching criticism that researchers received in the aftermath of the General Election and the previous EU referendum. The scorn piled on for our industry’s lack of ability to predict the outcome of these events was also set against a backdrop of people in the public eye advising everyone to “not trust the experts”.
And it’s this last part which goes to the heart of the issue for me. While we, as an industry, have always demonstrated our integrity by maintaining impartial and unbiased insight, often backed up with empirical data, there greater, and less frequently articulated, value that we rely upon as researchers; the value of trust.
For the work of market researchers to matter, not only to us but the people it is used to serve, then there needs to be an implicit trust in what we do. It is an essential component both now and in the future, if our industry is to continue to grow and be sustainable. The misappropriation of market research by advertisers serves to devalue the work of our industry – not directly or purposefully, but by creating a background hum of quick facts and figures which, with even a quick glance, only really devalue the authenticity of both the research and the product. If we as researchers cannot see that truth then we’re truly myopic; and no amount of miraculous glasses with special lenses is going to correct that for us.
We’ve got some news! The Acumen team is growing with a number of new members on the Qualitative and Healthcare teams.
Joining Gemma and the rest of the Qualies is Carina Ealam and Abigail Brown while Becca Hatton joins Lizzie and Jordan on the Healthcare team. The decision to expand with new positions in both departments comes on the back of prolonged periods of increased demand for services in healthcare and qualitative fieldwork so we were delighted to welcome these new talents to the business.
Carina (pictured left) originally came to Acumen as part of a work experience placement for her degree in Anthropology with the University of Manchester. It was clear she had all the skills of a fieldworker and when she decided to settle in Manchester after graduating from her course we were more than happy to offer her a place within the team.
Abigail (pictured right) joined at the same time as Carina and quickly found her place within the department. Abigail is originally from Aberystwyth but came to Manchester to complete a degree in Sociology. After falling in love with the city she decided to make it her permanent home and has been a valued member of the Acumen team since.
Becca (pictured centre) came to the healthcare market research services team after working for a medical market research agency in South Manchester. Originally from Blackpool she came to Manchester to pursue a career in market research and has proven to be invaluable in helping the healthcare team as the demand for their services increases.
For more information on our latest team members, head over to our Team Page where there’s information on all the people that keep the cogs turning at Acumen.
